fb78 Frequently
Asked Questions

fb78 requires a valid government-issued photo ID and proof of address to complete account verification. Accepted identity documents include your National ID Card (NID), passport, or birth certificate with photo. For proof of address, a utility bill, bank statement, or mobile financial service (MFS) statement issued within the last three months is acceptable. Documents can be uploaded directly through your account dashboard. Verification is usually completed within 24 hours during Bangladesh Standard Time (BST, UTC+6) business hours. Once verified, withdrawal limits are significantly increased and all platform features are unlocked.

The minimum age to register and play on fb78 is 21 years old — no exceptions. This policy applies to all players regardless of location within Bangladesh. Date of birth is verified during registration and again during the KYC document check. Any account found to belong to a person under 21 will be permanently closed, and any funds held in that account will be handled in accordance with our Terms & Conditions. If you suspect that someone under 21 has accessed fb78, please report it immediately to [email protected].

You can reset your fb78 password in under two minutes by clicking the "Forgot Password" link on the login page and entering your registered email address. A secure reset link will be sent to your inbox — check your spam folder if it does not arrive within five minutes. The link expires after 30 minutes for security reasons. If you no longer have access to your registered email address, contact our support team at [email protected] with your account details and a copy of your identity document so we can verify your ownership and assist with account recovery.

No — fb78 strictly allows only one account per player, and operating multiple accounts is a violation of our Terms & Conditions. Duplicate accounts are detected automatically through device fingerprinting, IP monitoring, and identity document cross-referencing. If duplicate accounts are found, all bonus winnings may be voided and the accounts closed. If you believe a duplicate account was created accidentally — for example, if a family member registered on a shared device — contact support immediately so we can review the situation and keep your primary account in good standing.

The minimum deposit on fb78 is ৳200 BDT, and the minimum withdrawal is ৳500 BDT. These thresholds apply across all supported payment methods including bKash, Nagad, Rocket, and Upay. For bank transfer withdrawals via Dutch-Bangla Bank, BRAC Bank, or other local banks, the minimum is ৳1,000 BDT. Maximum deposit and withdrawal limits vary by payment method and account verification level — fully verified accounts (KYC-complete) benefit from significantly higher daily and monthly limits. There are no fb78 processing fees on standard withdrawals, though your bank or MFS provider may apply their own transaction charges.

fb78 processes withdrawal requests within 1–3 business hours for fully verified accounts using bKash, Nagad, or Rocket. Once processed by fb78, the funds appear in your mobile wallet almost immediately. Bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), Sonali Bank, or City Bank typically take 1–3 business days depending on the receiving bank's internal processing schedule. Withdrawals submitted on Friday evenings or during public holidays (Eid, Pohela Boishakh, Victory Day) may experience a slight delay, but fb78 processes requests in the order they are received without skipping any.

fb78 supports all major Bangladesh payment channels: bKash, Nagad, Rocket, and Upay for mobile financial services (MFS), plus Visa and Mastercard for international card payments. Local bank transfers are also available for higher-value transactions through Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, and City Bank. All transactions are processed in BDT (Bangladeshi Taka). There is no requirement to hold a foreign currency account or international card to use fb78 — bKash and Nagad alone cover the full deposit and withdrawal cycle for most players.

The most common reasons for a withdrawal delay or decline on fb78 are: incomplete KYC verification, an active bonus wagering requirement that has not yet been met, or a mismatch between the withdrawal account name and the registered account name. Withdrawals are also placed on a temporary hold if the account has flagged unusual activity or if additional identity checks are in progress. To resolve most withdrawal issues quickly, ensure your account is fully verified, check that any active bonus terms are satisfied, and confirm that your bKash or Nagad number is registered in the same name as your fb78 account. Contact [email protected] with your withdrawal reference number for case-specific assistance.

Yes — all slot games on fb78 use certified Random Number Generator (RNG) engines provided by internationally recognised game studios, ensuring every spin is statistically independent and fair. Game providers on the fb78 platform include Pragmatic Play, NetEnt, Microgaming, and other licensed studios whose RNG systems are regularly audited by independent third-party testing laboratories. The published Return to Player (RTP) percentage for each slot is accurate and reflects the long-term theoretical payout rate. Individual session results will naturally vary — RTP is a statistical average over millions of spins, not a guaranteed per-session return.

Yes — fb78 is fully optimised for mobile play on both Android and iOS devices, with no app download required. Simply open fb78.io in your mobile browser (Chrome or Safari recommended), log in, and access the full game library including slots, live casino, and sports betting. The mobile interface automatically adapts to your screen size. All deposit and withdrawal methods including bKash and Nagad work natively on mobile. For Bangladesh players using Android phones — the most common device category in the country — the experience is particularly smooth on mid-range and above handsets.

fb78's live casino section features real dealers streaming in HD, with games including Live Baccarat, Live Roulette, Live Blackjack, Live Andar Bahar, Live Teen Patti, and Live game shows such as Crazy Time and Dream Catcher. Live casino games are provided primarily by Evolution Gaming and Ezugi — two of the most widely trusted live dealer studios in Asia. Tables run 24/7 and are accessible from any device. Minimum bet sizes start from ৳50 BDT on some tables, making live casino accessible to casual players as well as high-rollers.

If a cricket match is officially abandoned, rained off, or declared a no-result before the minimum number of overs required for a valid match result are completed, all affected bets on fb78 are voided and stakes are returned in full to your account balance. This rule applies to T20, ODI, and Test match markets. For Duckworth-Lewis-Stern (DLS) method results where at least the minimum required overs have been bowled, bets are settled based on the official result. In-play bets placed after a rain interruption begins may be treated differently — check the specific market rules displayed in your bet slip for the definitive settlement terms.

A wagering requirement (also called a playthrough requirement) means you must bet a specified multiple of your bonus amount before any winnings derived from that bonus can be withdrawn as real money. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you need to place a total of ৳20,000 in qualifying bets before the bonus converts to withdrawable cash. Not all game types contribute equally — slots typically count 100%, while live casino games may count at a lower rate (e.g., 10–20%). The exact contribution rates and expiry period for each bonus are stated in its individual terms on fb78.

Yes — fb78 regularly runs seasonal cricket promotions during the BPL, IPL, T20 World Cup, and major Bangladesh Tigers series, offering enhanced odds, deposit bonus boosts, free bet credits, and cashback deals specifically tied to cricket betting. During BPL season, fb78 typically features a dedicated tournament promotion with daily enhanced odds on selected BPL matches, a leaderboard competition for top bettors, and special free bet rewards for accumulator bets. Promotional details are announced on the fb78 promotions page and sent by email to opted-in players. Checking the promotions page before placing large BPL bets can maximise your value significantly.

Yes — fb78 operates a tiered loyalty programme that rewards regular players with points for every qualifying bet placed across sports, casino, and slots. Accumulated loyalty points can be redeemed for bonus cash, free spins, or exclusive rewards from the rewards catalogue. Higher-tier VIP members receive personalised bonuses, faster withdrawal processing, a dedicated account manager, and invitations to exclusive seasonal promotions tied to major events like Eid, Pohela Boishakh, and major cricket tournaments. Advancement through the loyalty tiers is automatic, based on cumulative wagering activity on your account.

fb78 operates as an offshore online gaming platform accessible to players in Bangladesh — it is the responsibility of each individual player to understand and comply with the laws of their own jurisdiction before registering. fb78 does not make claims of regulatory approval from any specific Bangladeshi government body. The platform operates under offshore licensing and provides services to adult players (21+) on a safe and reliable basis with full SSL encryption and fair play standards. Players are encouraged to review their local regulations and to use the platform responsibly within their means.

fb78 provides several responsible gaming tools you can activate at any time: daily, weekly, and monthly deposit limits, session time reminders, cooling-off periods (24 hours to 30 days), and full self-exclusion for 6 months or longer. Deposit limits take effect immediately when set and can only be increased after a mandatory waiting period — they cannot be raised instantly. To activate any of these tools, log in to your account dashboard and navigate to the Responsible Gaming section, or contact [email protected] directly. All requests are handled with complete privacy and no judgment. If gambling is causing you distress, please reach out — our team responds to responsible gaming requests within one hour.

fb78 collects only the personal information necessary to operate your account and comply with standard KYC requirements — your data is never sold to third parties for marketing purposes. All stored data is encrypted at rest and in transit. Access to player data internally is restricted on a strict need-to-know basis. You have the right to request a copy of the personal data fb78 holds about you, and to request deletion of your data upon account closure (subject to any legal retention obligations). Full details of data collection, storage, and usage are set out in the fb78 Privacy Policy available at fb78.io/privacy-policy.

If you feel that gambling is negatively affecting your finances, relationships, or mental wellbeing, the most important step is to act immediately — contact fb78 support at [email protected] and request a self-exclusion or account suspension, which we will action within the hour. Signs that gambling may have become a problem include chasing losses, borrowing money to gamble, gambling instead of meeting family or work obligations, and feeling unable to stop. fb78's responsible gaming team is trained to handle these conversations with empathy and zero judgment. We strongly encourage anyone in distress to also seek guidance from independent support organisations in Bangladesh. 21+ only — play within your means.