Play Smart.
Stay in Control at fb78
fb78 is committed to providing a safe, fair, and enjoyable betting environment for all players across Bangladesh. Our responsible gaming framework gives you the tools and knowledge to keep gambling fun — and to seek help if it ever stops being that.
Gambling Should Always Be Entertainment
At fb78, we believe that online betting and casino gaming are forms of entertainment — not a means to make money, solve financial problems, or cope with stress. The overwhelming majority of our players in Dhaka, Chittagong, Sylhet, and across Bangladesh enjoy fb78 without any issues. But we also know that for some individuals, gambling can become harmful if it goes unchecked.
That is why fb78 has built a comprehensive responsible gaming framework into the very core of its platform. From the moment you register, you have access to a suite of tools designed to help you set boundaries, monitor your own behaviour, and step back whenever you need to. Our support team is available around the clock to assist any player who feels that gambling is starting to have a negative impact on their life.
fb78 enforces a strict minimum age of 21 years for all players. We use automated date-of-birth validation at registration and require government-issued identity documents during the KYC process. No player under 21 may hold an account, place a bet, or access any game on the platform. This is not negotiable.
If you are the parent or guardian of a young person, we encourage you to use parental control software to restrict access to gambling websites. If you believe a minor has accessed fb78, please contact us immediately at [email protected].
Important: Gambling involves real financial risk. Never bet more than you can comfortably afford to lose. If gambling is affecting your finances, relationships, or mental health, please use the tools and resources on this page to get help immediately.
Your Responsible Gaming Toolkit
Every fb78 account comes with a full set of responsible gaming controls. Access them at any time through your account settings or by contacting our support team directly.
Set a daily, weekly, or monthly cap on how much you can deposit into your fb78 account. Once a limit is set, it takes effect immediately and cannot be increased until a mandatory 7-day cooling-off period has passed. Decreasing a limit takes effect instantly. Limits are denominated in BDT and apply across all payment channels including bKash, Nagad, and Rocket.
Define the maximum amount in BDT that you are prepared to lose in a given period — daily, weekly, or monthly. When your net loss reaches the threshold you have set, fb78 will automatically prevent you from placing further bets until the limit period resets. Like deposit limits, a loss limit can only be increased after a 7-day review period.
Set a maximum session duration so that fb78 automatically logs you out after a specified period of continuous play. You can choose limits ranging from 30 minutes to several hours. This feature helps prevent long unbroken gambling sessions, which are one of the most common triggers for loss-chasing behaviour and problem gambling escalation.
If you feel you need a short break from gambling, you can activate a time-out of between 24 hours and 6 weeks. During a time-out your account is fully suspended — you cannot log in, place bets, or make deposits. At the end of the time-out period, you can choose to resume or extend. A time-out can be activated instantly from your account settings with no cooldown required.
For players who need a longer-term break, fb78 offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent closure. Once a self-exclusion request is submitted, the account is closed within 24 hours and cannot be reopened until the exclusion period has fully elapsed — and even then, reactivation requires written request and a mandatory review. Self-exclusion is free and unconditional.
Enable periodic reality check notifications that appear on screen during active gaming sessions. At your chosen interval — every 30, 60, or 90 minutes — fb78 will display a summary showing how long you have been playing and your net win/loss position for the session. These prompts are designed to interrupt the flow of play and encourage you to make a conscious decision about whether to continue.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. If any of the following signs apply to you — or to someone you know — please seek help without delay.
Returning to gamble in order to win back money that was previously lost, often with larger and larger bets. This is one of the most recognised patterns of harmful gambling and can quickly lead to significant financial damage.
Betting money that was intended for essential expenses such as rent, utilities, food, or family needs. If gambling is coming into competition with basic financial responsibilities, this is a serious warning sign.
Spending increasing amounts of time gambling — including late at night or during working hours — and withdrawing from family, friends, or social activities as a result. Secrecy or dishonesty about gambling habits is also a common indicator.
Feeling unable to stop gambling even when you want to, or feeling restless, irritable, or anxious when trying to cut back. If gambling feels compulsive rather than voluntary, professional support is strongly recommended.
Using gambling primarily as a way to escape from stress, anxiety, depression, or difficult life circumstances rather than as recreation. When gambling becomes a coping mechanism, the risk of dependency increases significantly.
Taking loans, using credit, or borrowing money from friends or family members to fund gambling activity. This behaviour creates a cycle of debt that can have severe long-term financial and personal consequences.
If you recognise these signs in yourself: You are not alone and help is available. Use fb78's self-exclusion tool immediately to create distance from gambling, and reach out to a trusted friend, family member, or professional support service. fb78's support team at [email protected] can also help you activate protective tools on your account right now.
How Is Your Relationship With Gambling?
The following questions are adapted from widely used problem gambling screening tools. Answer them honestly — no one else will see your answers. If you answer "yes" to two or more of these questions, we strongly encourage you to speak to a support professional or contact our team.
Personal Gambling Reflection Checklist
Reflect on your gambling behaviour over the past 12 months. Answer honestly.
What to do if you answered "yes" to two or more questions: Consider activating a time-out or self-exclusion on your fb78 account immediately. Contact our support team at [email protected] and let us know you are concerned — we will help you put the right protections in place without judgment.
How to Activate Responsible Gaming Tools
All responsible gaming controls on fb78 are accessible directly through your account settings panel after logging in. You can also request any control to be applied immediately by contacting the support team via live chat or email. There is no waiting period to activate a protective limit — decreases and restrictions take effect instantly.
When you request a self-exclusion, fb78 will process the closure of your account within 24 hours. During that window your account will be temporarily suspended so that no deposits or bets can be placed. You will receive confirmation by email once the exclusion is fully applied.
fb78 will never attempt to persuade you against activating responsible gaming tools, and our support staff are trained to assist with these requests without making you feel judged or unwelcome. Your wellbeing comes first.
- Log in to your fb78 account and navigate to Account Settings.
- Select Responsible Gaming from the settings menu.
- Choose Deposit Limits and select Daily, Weekly, or Monthly.
- Enter the maximum amount in BDT you wish to deposit in that period.
- Confirm the limit — it takes effect immediately.
- To decrease the limit further, changes apply instantly. To increase a limit, a mandatory 7-day review period applies before the change takes effect.
- Go to Account Settings > Responsible Gaming > Time-Out.
- Select your preferred break duration: 24 hours, 48 hours, 1 week, 1 month, or up to 6 weeks.
- Confirm the time-out — your account will be suspended immediately.
- During the time-out you cannot log in, deposit, or bet. Pending withdrawals will still be processed.
- At the end of the period you may log in again or request an extension.
- Alternatively, contact support at [email protected] to activate a time-out instantly on your behalf.
- Go to Account Settings > Responsible Gaming > Self-Exclusion.
- Choose your exclusion period: 6 months, 1 year, 3 years, or permanent.
- Read the confirmation notice carefully and submit your request.
- Your account will be fully closed within 24 hours. You will receive a confirmation email.
- Any remaining balance will be returned to your last-used payment method (bKash, Nagad, Rocket, or Visa/Mastercard) within 5 business days.
- If you need immediate closure, email [email protected] with the subject line "Self-Exclusion Request" and your account email. Our team will act on this within 1 hour.
Once a self-exclusion is active, it cannot be reversed early. fb78 will not accept requests to lift a self-exclusion before the chosen period ends, even if circumstances change. This is intentional — it is there to protect you.
- Navigate to Account Settings > Responsible Gaming > Reality Checks.
- Choose your preferred check interval: every 30, 60, or 90 minutes.
- When a reality check triggers, a pop-up will appear showing your total session time and net win/loss in BDT.
- You will be prompted to either continue playing or end your session.
- Reality checks apply to all game types including slots, cricket betting, live casino, and table games.
- Always log out of your fb78 account after each session — do not leave your account open on shared devices.
- Use a unique, strong password that is not shared with or accessible to minors.
- Enable two-factor authentication (2FA) on your fb78 account for an extra layer of login security.
- Consider installing parental control or content-filtering software on shared family devices. Tools such as Net Nanny, Qustodio, or built-in OS parental controls can be configured to block gambling websites.
- If you suspect a minor has accessed gambling sites, report it to fb78 at [email protected].
You Don't Have to Face This Alone
If gambling is negatively affecting your life, your finances, or the people around you, reaching out is the most important step you can take. fb78's support team is available 24 hours a day, 7 days a week, 365 days a year — including during Eid, Pohela Boishakh, and all public holidays. We respond to all responsible gaming requests as a top priority, typically within 1 hour.
fb78 Support Team
Our dedicated responsible gaming team is trained to handle all requests — from setting limits to full account closure — with empathy and zero judgment. Contact us any time.
- Your registered account email address
- The tool you want to activate (limit / time-out / exclusion)
- Any urgent concerns about your gambling behaviour
- If you need immediate account suspension, say so clearly
- Your preferred response language (English)
Response time: within 1 hour for responsible gaming requests. General queries responded to within 24 hours (BST, UTC+6).
- Set a strict budget before you start and stick to it
- Never chase losses — accept them as the cost of entertainment
- Take regular breaks during gaming sessions
- Balance gambling with other hobbies and social activities
- Never gamble under the influence of alcohol or medication
- Treat winnings as a bonus, not guaranteed income
- Keep gambling separate from your work and family obligations
- Never borrow money to fund gambling activity
- Use deposit and loss limits proactively, not reactively
- Remember: the house always has a mathematical edge
Ready to Play — on Your Own Terms
fb78 is here to deliver the best online betting experience in Bangladesh — safely, fairly, and always in your control. Set your limits, know your boundaries, and enjoy cricket, slots, and live casino with confidence. 21+ only.